Any questions?
From where your guests can park to what facilities are available at Old Palace, here are the answers to the questions we get asked most often.
Event Venue Questions
Yes! We can and do host many different types of events and celebrations, such as gala dinners, product launches, Christmas parties and many more. The best way to find out more about hosting an event here is by visiting our website’s events page or contacting the team directly at 01244 564 381.
Call us on 01244 564 381, and we will arrange for you to come and see Old Palace Chester in person.
Every event we host here is unique, so we do not have a standard pricing package. Instead, we speak with you directly to create a bespoke package that suits you and your event.
This will vary depending on your event type, but our maximum capacity is 250 guests.
We do not allow outside caterers at Old Palace Chester. However, we are more than happy to work with you to create a bespoke menu that perfectly fits your vision.
Yes, we are fully wheelchair accessible. We have a lift up to the first and second floors and fully accessible bedrooms for overnight guests.
Yes, all events have exclusive use of the venue.
Yes, we are happy for you to use your own suppliers for everything apart from catering and drinks.
Food & Drink Questions
All catering is provided by Old Palace Chester’s onsite team of chefs.
Our chefs love working with you to create your own menu if you would like something a little different from our packages.
It is not possible to bring any food and drink into the venue other than a wedding cake, confectionery (which must be in the original sealed containers in which they were purchased), and edible favours with allergens clearly labelled. Please speak with our team if you need any further clarification.
Please speak to our Events Team about any allergies or dietary requirements you or your guests may have during your meetings in the lead-up to the event.
Yes, we have a delicious range of vegan and vegetarian options.
You can work with our bar team to create bespoke cocktails for your event.
Yes! We have a range of delicious grazing boards available to enjoy while you get ready in The Morning Room and The Den. We can also provide bottles of Champagne or prosecco for your wedding morning celebrations. Please speak to the events team for more information.
Guest & Accommodation Questions
We are in the centre of Chester on Little St John Street; please use the postcode CH1 1SN. What3words ///wisdom.palace.whites for further help, take a look at our directions here.
We have 26 car parking spaces at Old Palace Chester. Cars can be left overnight but must be collected by 10 am the next morning. We do not allow caravans or motorhomes to stay in our car park overnight.
There are numerous nearby car parks in Chester city centre. The closest is the NCP Pepper Street and the Grosvenor Shopping Precinct car park, both a 3-minute walk from the venue.
Chester train station is a ten-minute walk or a five-minute taxi ride away. There is a taxi rank outside the station.
Chester Taxi Services – 01244 421024
Taxi Chester – 01244 794042
KingKabs – 01244 343434
Last orders will be called at 11:15 pm, with the bar closing at 11:30 pm. Music will wind down at 11:30 pm. The venue closes at midnight, and we ask that all guests who aren’t staying the night have pre-booked taxis to collect them by midnight.
Our bar is usually open ahead of a wedding ceremony. Please note that the bar closes 30 minutes before the start of the ceremony. Please speak to the wedding couple about the exact timings of the day.
If you are attending another type of event, please speak to the event organiser to find out when the bar will open.
Absolutely! If you want to purchase one of our products as a gift for the happy couple, we can arrange this for you. Please contact us at 01244 564381.
Old Palace Chester has 22 bedrooms, plus the incredible Palace Suite. All accommodation is exclusive to those attending the wedding or event. Old Palace Chester can sleep up to 55 people in total. View our room breakdown here.
Once you have booked your wedding or event date, we will share a link to the website and a secret code with you, which will unlock the bedrooms for the night of your wedding or event. You can then book the rooms you want and then share the code with your guests to reserve their rooms.
This may be possible if we do not have an event booking the day before. We can confirm this closer to the wedding or event date.
We will release the night before the wedding date three months prior. Please note that we require a minimum of six bedrooms to be booked. We can open the bar and offer a meal if desired for night-before stays.
Please speak with our Events Team if this is something that you may be interested in.
Please take a look at our pricing page for the accommodation costs.
You do not have to take our accommodation if you do not wish to.
No, there is no minimum requirement for booking rooms.
Yes, once you have booked your wedding date we will share a link to the website and a secret code with you which will unlock the bedrooms for the night of your wedding. You can then book the rooms you want and then share the code with your guests to book their rooms.
Breakfast is served in The Ballroom the morning after your wedding.
Guests can check in to their bedrooms from 3.30 pm.
We ask that all guests check out by 9.30 am.
The Morning Room will be available for you to access from 9 am. The Den (our second wedding preparation space) is available to access from 11am. The Palace Suite will be available to access from 12 noon.
The bar will be open for a maximum of 90 minutes ahead of your ceremony for guests to purchase refreshments. You can speak to your events team to find out the exact timings for your day.
Old Palace Chester is fully wheelchair accessible, and we have a lift to the accommodation and two fully accessible bedrooms.
Please call the venue team on 01244 564381 or email [email protected].
Yes, all prices include breakfast.
Be a part of our story
Want to learn more about Old Palace Chester?
If you would like to get in touch with our team please select one of the options below