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Save on 2025 weddings! – Find out more

Save on 2025 weddings! – Find out more

Save on 2025 weddings! – Find out more

Any questions?

From where your guests can park to what facilities are available at Old Palace, here are the answers to the questions we get asked most often.

Event Venue Questions

Can you host private events other than weddings?

Yes! We can and do host many different types of events and celebrations, such as gala dinners, product launches, Christmas parties and many more. The best way to find out more about hosting an event here is by visiting our website’s events page or contacting the team directly at 01244 564 381.

How do we arrange to visit to discuss our event?

Call us on 01244 564 381, and we will arrange for you to come and see Old Palace Chester in person.

How much does hiring Old Palace Chester for a private event cost?

Every event we host here is unique, so we do not have a standard pricing package. Instead, we speak with you directly to create a bespoke package that suits you and your event.

What is your capacity?

This will vary depending on your event type, but our maximum capacity is 250 guests.

Can we use our own caterers?

We do not allow outside caterers at Old Palace Chester. However, we are more than happy to work with you to create a bespoke menu that perfectly fits your vision.

Is the venue accessible?

Yes, we are fully wheelchair accessible. We have a lift up to the first and second floors and fully accessible bedrooms for overnight guests.

Is the venue exclusive use only?

Yes, all events have exclusive use of the venue.

Can we use our own suppliers?

Yes, we are happy for you to use your own suppliers for everything apart from catering and drinks.

Food & Drink Questions

Who provides the catering?

All catering is provided by Old Palace Chester’s onsite team of chefs.

Do you have prices and an example menu?

Yes, please see here here for example menus and prices for wedding food.

Are we able to create our own menu?

Our chefs love working with you to create your own menu if you would like something a little different from our packages.

Can we bring our own food & drink to the venue?

It is not possible to bring any food and drink into the venue other than a wedding cake, confectionery (which must be in the original sealed containers in which they were purchased), and edible favours with allergens clearly labelled. Please speak with our team if you need any further clarification.

Our guests have allergies; how do we inform the team?

Please speak to our Events Team about any allergies or dietary requirements you or your guests may have during your meetings in the lead-up to the event.

Do you offer vegan & vegetarian options?

Yes, we have a delicious range of vegan and vegetarian options.

Are we able to create bespoke cocktails?

You can work with our bar team to create bespoke cocktails for your event.

Can we pre-order food and drink for the morning of the wedding or event?

Yes! We have a range of delicious grazing boards available to enjoy while you get ready in The Morning Room and The Den. We can also provide bottles of Champagne or prosecco for your wedding morning celebrations. Please speak to the events team for more information.

Guest & Accommodation Questions

How do we get to the venue?

We are in the centre of Chester on Little St John Street; please use the postcode CH1 1SN. What3words ///wisdom.palace.whites for further help, take a look at our directions here.

Is there parking, and can cars be left overnight?

We have 26 car parking spaces at Old Palace Chester. Cars can be left overnight but must be collected by 10 am the next morning. We do not allow caravans or motorhomes to stay in our car park overnight.

There are numerous nearby car parks in Chester city centre. The closest is the NCP Pepper Street and the Grosvenor Shopping Precinct car park, both a 3-minute walk from the venue.

Where is the nearest train station?

Chester train station is a ten-minute walk or a five-minute taxi ride away. There is a taxi rank outside the station.

What are the local taxi numbers?

Chester Taxi Services – 01244 421024

Taxi Chester – 01244 794042

KingKabs – 01244 343434

What time does the venue close?

Last orders will be called at 11:15 pm, with the bar closing at 11:30 pm. Music will wind down at 11:30 pm. The venue closes at midnight, and we ask that all guests who aren’t staying the night have pre-booked taxis to collect them by midnight.

Is there somewhere to purchase a drink ahead of the wedding or event when we arrive?

Our bar is usually open ahead of a wedding ceremony. Please note that the bar closes 30 minutes before the start of the ceremony. Please speak to the wedding couple about the exact timings of the day.

If you are attending another type of event, please speak to the event organiser to find out when the bar will open.

Can I purchase a gift for the couple for their wedding day?

Absolutely! If you want to purchase one of our products as a gift for the happy couple, we can arrange this for you. Please contact us at 01244 564381.

How many bedrooms are there?

Old Palace Chester has 22 bedrooms, plus the incredible Palace Suite. All accommodation is exclusive to those attending the wedding or event. Old Palace Chester can sleep up to 55 people in total. View our room breakdown here.

How do we book the accommodation?

Once you have booked your wedding or event date, we will share a link to the website and a secret code with you, which will unlock the bedrooms for the night of your wedding or event. You can then book the rooms you want and then share the code with your guests to reserve their rooms.

Can we stay the night before a wedding or event?

This may be possible if we do not have an event booking the day before. We can confirm this closer to the wedding or event date.

We will release the night before the wedding date three months prior. Please note that we require a minimum of six bedrooms to be booked. We can open the bar and offer a meal if desired for night-before stays.

Please speak with our Events Team if this is something that you may be interested in.

How much is the accommodation?

Please take a look at our pricing page for the accommodation costs.

Do we have to take the accommodation?

You do not have to take our accommodation if you do not wish to.

Do we have to take a minimum number of bedrooms?

No, there is no minimum requirement for booking rooms.

Can we allocate rooms to our guests?

Yes, once you have booked your wedding date we will share a link to the website and a secret code with you which will unlock the bedrooms for the night of your wedding. You can then book the rooms you want and then share the code with your guests to book their rooms.

Where is breakfast served?

Breakfast is served in The Ballroom the morning after your wedding.

What time is check-in?

Guests can check in to their bedrooms from 3.30 pm.

What time is checkout?

We ask that all guests check out by 9.30 am.

What time are we able to access the venue from?

The Morning Room will be available for you to access from 9 am. The Den (our second wedding preparation space) is available to access from 11am. The Palace Suite will be available to access from 12 noon.

What time can guests arrive at the venue?

The bar will be open for a maximum of 90 minutes ahead of your ceremony for guests to purchase refreshments. You can speak to your events team to find out the exact timings for your day.

Is the venue accessible?

Old Palace Chester is fully wheelchair accessible, and we have a lift to the accommodation and two fully accessible bedrooms.

We’ve left something behind; who do I contact?

Please call the venue team on 01244 564381 or email [email protected].

Is breakfast included in the room rate?

Yes, all prices include breakfast.

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